If you’re new here — welcome to the Amelia family 💚

Amelia Activewear is a community-driven activewear brand built to help you feel confident, comfortable, and strong — in the gym and in everyday life.

We stand behind our quality and our fit, and every order is covered by the Amelia Happiness Guarantee (30 days from delivery). If something isn’t right, we’ll make it right.

Yours truly,
The Amelia Team

Recommended (most reliable): Use the Messenger chat in the bottom-right corner of our website.

For order-related questions, you can also reply to your order confirmation email.

You can also use our contact form on the Contact page.

We aim to respond within 24 hours (Mon–Fri).

Our support email:

support [at] ameliaactivewear [dot] com

We’re an international brand with our main office based in Copenhagen, Denmark.

To keep prices affordable, we ship directly from our international fulfillment partner, located close to our manufacturing partners in Asia.

No surprise fees: Our prices include all duties, taxes, and fees — you only pay what you see at checkout.

Free shipping when buying 2+ items (1-item shipping fee is shown at checkout).

We use industry-standard security measures to protect your data. Checkout is encrypted (SSL), and payment details are processed securely. We do not store full card details on our servers.

We recommend choosing your usual size. Our activewear is stretchy and flexible and fits great in most cases.

You can find our size chart on each product page (click “Size Chart” near the size selector).

If you’re unsure, message us — we’re happy to help you choose the best fit.

And if it doesn’t fit as expected, we’ll help you get it right within our 30-day Happiness Guarantee.

Every order is covered by our 30-day Happiness Guarantee (from the day your order is delivered).

If something isn’t right — whether it’s the size, a product issue, or you’re simply not happy — contact us within 30 days and we’ll make it right with an exchange, replacement, or refund.

If you need help with an order within 30 days of delivery, contact us with your order number and what you need.

We’ll guide you to the best solution — typically an exchange/replacement, and if that isn’t the right solution, a refund.

Message us using the Messenger chat (bottom-right) or contact us via our Contact page.

Please include:

• your order number
  
• what you want to exchange for (size/style/color)
  

We aim to respond within 24 hours (Mon–Fri).

Message us using the Messenger chat (bottom-right) or contact us via our Contact page.

Please include:

• your order number
• a short reason for the return
  

We’ll help quickly and guide you to the best solution (exchange/replacement or refund).

Once confirmed, we’ll process your refund as quickly as possible. Depending on your payment provider/bank, it can take a few business days for the refund to appear on your statement.

Yes — we’ll help as soon as possible (within 24 hours).

Most reliable: Messenger chat (bottom-right)

Or use our Contact page.

Quick fixes that often work:

• Try a different browser (or incognito/private mode)
  
• Disable ad blockers for checkout
  
• Double-check billing address matches your card
  
• Try an alternative payment method (e.g., PayPal / Shop Pay)

Yes — we ship to most countries worldwide.

• Free shipping when buying 2+ items
  
• For 1 item, a low flat shipping fee is shown at checkout
  
• No surprise fees: duties/taxes/fees are included in the price you see at checkout

If you have trouble selecting your country at checkout, message us and we’ll help.

Shipping is free when buying 2+ items.

For 1-item orders, a low flat shipping fee applies (you’ll see the exact amount at checkout before you pay).

Processing: 1–2 business days (Mon–Fri)

Delivery (after dispatch): 4–12 business days

Total estimate: 5–14 business days

You’ll receive a tracking number once your order has been processed. Tracking can take 1–3 days to show activity.

You’ll receive:

1. an order confirmation email shortly after checkout, and
   
2. a shipping confirmation email with your tracking number once your order has been processed/dispatched.

If you don’t see the confirmation email, check your spam folder — and if it’s not there, message us and we’ll help.

Once your order is processed, you’ll receive a tracking number by email.

Tracking can take 1–3 days to show movement — this is normal.

If your order is significantly delayed or appears lost, contact us and we’ll help immediately (including sending a replacement if needed).

If you message us quickly (ideally within 24 hours), we’ll do our best to help.

Once an order is processing or dispatched, changes may not be possible — but message us anyway and we’ll guide you to the best solution.

If you contact us as soon as possible (ideally within 24 hours), we’ll do our best to help.

After that, your order may already be processing or shipped — in that case, we’ll help you with an exchange once it arrives (covered by our 30-day Happiness Guarantee).

Please contact us immediately — we’ll do our best to update it before the order is processed/dispatched.

Once an order is already processing or shipped, we may not be able to change the address, but we’ll help you with the best solution.